Q.How do I pay for my domestic/commercial cleaning service?
A. payments are due on the day of your scheduled cleaning service or for regular cleans cheque or bank transfer. Most customers find it convenient to simply leave a cheque (made payable to Ingleby maids) or cash or you can transfer the money after each clean or at the end of each month.
Q. What if my regular clean falls on a bank holiday?
A. We call to re-schedule for a more convenient time when regular cleans fall on a bank holiday. Your regular maid will also remind you about additional maid services in which you may have expressed an interest. Perhaps that means an additional clean prior to a holiday or a party.we can work on a bank holiday if requested but an extra charge will occur.
Q. What happens if I have to re-schedule my maid service?
A. Ingleby maids work with you. Simply call 72 hours before your regular scheduled home clean with a more convenient cleaning time. Without proper notice re-scheduling our maids can be more challenging which means we may have to charge for having to reassign your regular maid service.
Q. What should I do before a home cleaning service?
A. To make our house cleaning more efficient, we ask that you pick up any household items such as clothing toys etc. prior to a visit from our housekeeping teams.
Q. Do I have to be home during house cleanings?
A. Because we clean mon-fri most of our customers are not home and use our secure key holding service. All house keys are individually coded and cross referenced.this also ensures only your regular household cleaning team has access during a home clean. Should you choose not to provide a key and are not at home when your house maids arrive, a lockout fee may apply.
Q. What time will the maids arrive?
A. Ingleby maids can''t guarantee what time your regular house maid will arrive because each home gets the attention it deserves and not a pre-determined amount of time. Still most homes fall easily into a regularly scheduled cleaing window between 9 to 5.30 mon-fri. If for any reason you require a more precise time of arrival, your local maid will work with you for a convenient solution.